There has been a noise in the
front end of my car for a while now. It always intensifies when I tap the
brakes. Recently though there was a shimmy and shake added to the sound. The
vibration got so bad that it made stopping difficult. Usually my husband handles
these things but with the new job he can't.
So we made an appointment at the car dealership and yours truly took the
car in. I arrived promptly at 1pm with
my Kindle in hand. We had been given an estimate of the potential work ahead of
time. It would be about $200 to replace the brakes and about $80 more to put in
new rotors. And the job would take about an hour and a half. I pulled up a
chair and settled in. That's when the fun began. Lady from automotive came out
to the waiting room and told me the front brakes were fine, but that the back
brakes and rotors needed replacing. AND, here's the BIG... AND... it would NOW
cost $340. That is $60 more than they originally quoted. No explanation given
as to why the price went up. That's just the way it is. Unfortunately I am a
captive audience, need the car repaired and gave them the go ahead, despite the new price. AND she
tells me it will now take two and a half hours. So I hunker down and wait. Time slips away and
before you know it, she's back. I think she's going to tell me the car is
ready. She doesn't. Instead she asks me if the front end has been shaking. I
tell her that's why we brought it in. Then she says, looks like the front
rotors are the problem. We can try to machine and turn them, she tells me. That will cost you
$130 extra. But most likely they will need to be replaced too, so you're looking at
an additional $220. Which would bring the total cost of the job up to $560
which I realize is DOUBLE the original estimate of $280. I called my husband
who was about to go into an important meeting. I'm upset. He's upset. But we
agree it needs to be done. So we approve. Off she goes. I wait and wait and
wait. At 4:45pm she comes to get me. It's done. I breath a sigh of relief. They
were able to turn the front rotors, instead of replacing them. That saved us
$90. She hands me the bill. And I surprise her by handing her a coupon for 15%
off services rendered.
Her feathers are ruffled and she then tells me they CAN
NOT honor it. It doesn't apply to repair work. I ask her to read the coupon.
Nowhere does it state that and I suggest that they better honor it or bring the
owner in. They refuse to give me the 15% but do knock $60 off the bill. I'm
tired. It's been a long day. I can see the name of this game is to take
advantage of the customer at all costs. So I pay it. The noise is still there when I tap the brakes.
The shaking is gone. But now, two days later, the engine doesn't want to turn
over, without a struggle. It's back to the dealership tomorrow. I have a theory. The battery is
in the wheel well where they were working to fix the brakes. Maybe a cable
accidently came loose. You think they planned this to make more money or is it
a fluke?

