The week before Easter, my husband and I decided to head out of town to visit a lake we love. We had a marvelous time trying to photograph any ducks, gulls, and herons playing at the water’s edge... along with anything else deemed interesting. After we spent the day there, we stopped by the local KMART to pick up some holiday placemats and greeting cards. My husband stayed in the car. I went inside. This particular store seemed bigger, brighter, and cleaner than the one at home, so my first impression was favorable. I scouted out the items on my list. As I was getting ready to leave the card aisle, I noticed an ADORABLE stuffed Bunny Rabbit holding a Carrot. On its ear was a TAG. It read… AMERICAN GREETINGS, PLUSH BUNNY, FREE with ANY three card purchase. Offer good on cards priced $1.99 or greater. Retail value $5.99. I only had TWO cards in my hand. I wanted the BUNNY, so I looked for ANOTHER card. Back at Halloween, I had gotten a light-up Jack O Lantern for my grandchildren the same way. I LOVE Greeting Card promotions. When I had the final card in hand, I headed up to the cashier. I was so-oo excited about the stuffed Bunny with the Carrot. I told the cashier that the BUNNY was FREE with the cards. He didn’t believe me. I showed him the TAG on its ear. Then he said, “I think you have to be a KMART REWARDS member to get it FREE. Do you want to sign up to become a REWARDS member?” I politely told him, “NO.” And pointed out that it was an AMERICAN GREETINGS promotion, not a KMART one. Nowhere by the card display, or on the Bunny Rabbit, did it say I HAD to be a KMART REWARDS member to get it for FREE. He then asked another cashier. She agreed with him, that I had to be a KMART REWARDS member. I was getting irritated. I usually do NOT shop at KMART, and for them to INSIST that I become a REWARDS member, to get this FREE Bunny that AMERICAN GREETINGS was giving away was ridiculous. I did NOT have to sign up for anything when I got the JACK O LANTERN at MEIJER’S in Autumn of 2011. I again pointed to the tag on its ear. He told me, to prove his point, he would try to ring it through, after he rang up the cards. The BUNNY rang up $5.99. So... he felt exonerated. I did not BUDGE my position. It clearly said it was FREE with the 3 card purchase. I didn’t care what the KMART register rang up. I asked to speak to the manager. At this point the people in line behind me were getting upset. I didn’t intend to make a scene; I just wanted what was rightfully mine. Without hesitation the manager backed up the cashier. She informed me, it was KMART company policy, and I had to be a KMART REWARDS member to get the FREE AMERICAN GREETINGS Bunny. I insisted that I did NOT and for the hundredth time, pointed out it did NOT say that anywhere near the display or on the Bunny Rabbit's TAG. She just smiled, restated her KMART mantra and walked away. I wanted to CRY but held back the tears. I told the cashier to FORGET the whole thing and keep the cards. He put them aside and began ringing up the placemats and egg cups I had put on the conveyor belt. I had forgotten all about them. I wanted to tell him to SHOVE those too. But I didn’t. SUDDENLY logic, not the stirred up emotions I was feeling, took over. I came for the CARDS. I WANTED the cards. I LOVED the SENTIMENTS inside and out. They were heartfelt. So I told him to RING those up again, too. He looked at me like I was CRAZY. I was. I was CRAZY in love with that adorable little Bunny and Carrot. My heart felt heavy. It should be coming home with me, but it wasn't because of KMART. I reached for my camera and took a photo to blink the BUNNY into permanence. Then to console myself, just to prove I was right... I snapped a close-up of the tag on its ear. I grabbed my package and left. My husband picked me up at the curb and we made the long trek home. I ranted about this the whole way. He listened. I SWORE I’d never step foot inside a KMART again. It was their fault, that Bunny wasn't with me. But I knew there was no talking to them, period. Their REWARDS program was MORE important than little old me, the customer. So... I dashed off several emails to the various departments at AMERICAN GREETINGS when I got home. I SINCERELY thought that KMART had WRONGED them too, by MISREPRESENTING their CARD PROMOTION. BUT... I was MAD and IMPLIED it might be false advertising, instead? I attached a picture of the bunny, tag, and receipt, and told them how this had SPOILED my EASTER week. After that was said and done, I also sent AMERICAN GREETINGS a TWEET to tell them about the DISSERVICE Kmart was doing to their Product Promotions. Surely they would REPRIMAND them, so this kind of ordeal wouldn’t happen to another customer. I figured I said my piece, and that was that. I thought the whole thing was over and done with. But it wasn't. What happened next, later in the week, GOBSMACKED me. A big box arrived in the mail from AMERICAN GREETINGS addressed to me. GUESS what was inside? That precious BUNNY RABBIT holding a CARROT, along with a sibling. They sent me TWIN BUNNIES. I squealed with delight. The sheer joy this brought me can NOT be described. I was over the moon. WHAT a SURPRISE. AMERICAN GREETINGS had RIGHTED a WRONG. That is GREAT customer service. It made my day, week, month... my entire year. I can’t THANK them enough. SOMEBUNNY loves YOU, AMERICAN GREETINGS. I just hope KMART got a GOOD piece of their mind, though.