Sunday, January 12, 2020

THE OLD SWITCHEROO


It’s winter. And the temperatures here have been on a roller coaster ride. Up and down, for weeks on end. Last week it was in the lower 20’s. While this week, it’s been in the 50’s and 60 ‘s, almost 70, and is going down to below freezing tonight. Makes you crazy every time you walk out the front door. What coat do I wear? Or more importantly… the real dilemma for me is… whether to get a cold Raspberry tea, at the only drive-in town that has it. OR to travel farther down the road, to another drive-in, that serves up, an African Autumn tea latte… piping hot, to warm up my frigid fingers.  For Christmas last year, and again this year… I got $30 gift cards to the local coffee shop called Biggby. It’s my town’s version of Starbucks. It’s there I get the tea latte. At home I drink Harneys cinnamon tea. But when I go out, it’s a treat to use the gift cards. Well, imagine my surprise… on a bitterly cold day… (when I opted for warmth to run through my frozen veins) and chose to get an African Autumn tea latte… only to find out… they no longer carry it. It had been removed from their menu. I was shocked. I couldn’t believe it. Why had this happened? I was freezing, sitting in my car, with the window down, asking why they didn’t have my beloved tea. Not believing the Barista at the window, I drove across town to the other Biggbys. Surely the woman had been mistaken. I figured here I would get my tea latte. But this Barista told me the exact same thing... no African Autumn tea latte. I was devastated and asked if they had dropped the Harney Tea line. She confirmed that, that was indeed the case. And then, she suggested... I try one of the new teas, they were touting, by this different company. I was reluctant. I had never heard of Frazer Tea. But I agreed to become a guinea pig. So she made me a cup of their cinnamon tea. And off I drove, still disappointed and upset, that my African Autumn was never coming back to Biggbys. I knew I could probably get it on Amazon, but it’s not the same. The Barista froths the milk, adds a touch of honey while engaging in casual conversation. You hear the music playing in the background. They put it in a festive cup. Then they add a sleeve to it, and hand it to you, through an open window... or inside a quaint shop, decorated to soothe the soul. You hand them a tip. It’s an ‘emotional’ experience. One that calms me. And fills me with positive vibes. One I enjoyed immensely. But Biggby pulled the old SWITCHEROO. There was nothing I could do, to change a corporate decision, that ruined all that for me. So I took a sip of what I was left with. The Frazer tea was terrible. I hated it. Absolutely hated it. I came home and dumped it out. I sat down at my computer, and wrote Biggby a letter, telling them how disappointed I was. Then I got up and made a cup of Harney's cinnamon tea in the comfort of my own home. I intended to shun Biggby from now on. Have you ever had great expectations about something, only to be let down by the reality of the situation? No matter how big or small the circumstances. 


(CLICK ON PHOTO TO ENLARGE)
then maybe you can read what my cup says...
"I'm a BAG LADY,  I drink tea."

13 comments:

betty said...

I don't like when that happens. Hope you can find a worthy substitute soon.

Betty

Jon said...

It's a shame that you can no longer get your favorite tea (African Autumn latte sounds wonderful!!) and it's even worse that they changed the brand of tea. I never heard of Frazer.

There's something special about going out and experiencing the ambience of having tea at a cafe, but sometimes it's best just to buy it online and have it at home.

I'm a tea addict but the brands I can buy are extremely limited in this small rural town.
I really miss my Darjeeling tea.

Lipton's used to make a fantastic blackberry tea about 20 years ago - but then they started using artificial flavoring and it was crap.

Practical Parsimony said...

I hate it when my favorite is deleted from the menu. Chic fil A no longer has the carrot raisin salad so I eat there no more.

Beatrice P. Boyd said...

Yes, that was disappointing, although that cinnamon tea sounded wonderful to me, also a tea drinker. I am able to get Bigelow and Stonewall Kitchen tea brand, although the SK tends to be a bit pricey, but often times there are some good deals on the sale rack. I have taken to drinking tea more often lately and it’s so felaxing so I can understand your frustration. Would it be possible to find a course online and then you could at least enjoy at home.

Chatty Crone said...

You know I have had that experience especially in products - I get some and I just love them and when I go back to get them - they have been discontinued! ERRRRRRRRRRRRRRRRRRRRRRRRRR!

Donna. W said...

What a good face you have! I don't recall ever seeing it before. I only drink tea occasionally. Don't really care for Iced tea, but I enjoy a cup of hot tea in cooler weather, and if my stomach is acting up, I'll drink a cup of tea because it doesn't bother me as much as coffee. I do drink a cup of SleepyTime tea most evenings.

jack69 said...

Oh yeah, My girl will get attached to something Drinkable, eatable or wearable and be let down when all of a sudden it is gone. it is very disappointing to really enjoy a product and it disappear.

Oh, BTW thanks for the big laugh, you made my day with your PS comment about shopping with the hubby. It is great when you need a laugh and GET IT!

Mevely317 said...

Yes, I've had favorites drop off menus here and there ... but nothing like what you've experienced. What a huge disappointment!
I'm not a tea drinker, but you've described the emotional EXPERIENCE so perfectly. My evening ritual used to be a glass of Kamora over ice and a Parliament 100 … near-religious, I'm telling you.
I hope the folks at corporate will reconsider.

I'm mostly known as 'MA' said...

We recently got a Biggby here close to me. I've never been and now probably won't go. I hate it when anyone stops making something I love. I'm glad you have your favorite tea at home to enjoy. while I thoroughly enjoy my coffee I'm a bag lady too.

Susan said...

Wretched shame about your favorite tea being eliminated, Taryterre. Just wretched. Can you send me your gmail address? Mine is writingstraightfromtheheart@gmail.com Thanks. Susan

Red Rose Alley said...

Oh, sorry you don't have your beloved tea anymore. I know what you mean about the soothing experience in the drive-though, having a pleasant conversation, and getting just what you ordered. But I've had this happen to me many times, where my coffee was warm and watered down. I get upset when that happens, but tell them the next time, and they usually give me another one on the house when that happens. Starbuck's is pretty good about that. There is a Starbuck's in the next town, and they make it so hot and good and perfect. But I guess it just depends on where you go. Your African Autumn tea sounds wonderful. That's too bad they dropped that tea line. Sometimes making coffee or tea at home is the best, and your cinnamon tea sounds perfect on a cold January day. Love the pic, Taryterre. : )

~Sheri

Buttercup said...

Boo to Biggby! My most recent major disappointment was in Iceland a few years ago. I was there in November for the opportunity to see the Northern Lights. I knew there was the possibility that we might have to reschedule because it might be too cloudy, but not that we might not see the lights because the moon was too bright. It was the brightest most enormous moon you could imagine, but no lights. Almost three thousand miles and no lights. Disappointed doesn't describe it.

TARYTERRE said...

thank you for all your comments. it means the world to me that you care and can relate to being disappointed, about something you love, no longer being available. since many of you have never had African Autumn tea, i thought i would put up this blurb from the Harney website about it. "The base of African Autumn, our popular herbal blend, is rooibos, a legume also known as 'red bush' native to South Africa. Rooibos is oxidized, which changes the color to red, and when brewed, it looks similar to the red of "black" tea. Loaded with antioxidants, fans love the brightness of the rooibos accented by cranberry and citrus. Caffeine free herbal." It's a unique flavor, one i'll miss for sure.